Providing LIVE telephone support to assist in processing orders for today’s customers is crucial since customers shop at all times of the day. First Global Response’s 24/7 call center is a valuable asset that adds to the legitimacy of your operation, improves your professional image and provides a competitive advantage over your competitors by providing 24/7 LIVE telephone support.
As a strategic and efficient tool, First Global Response’s (FGR) agents are specifically trained to handle each call as a valuable sales opportunity. FGR understands the importance of increasing customer satisfaction, which leads to repeat customers through product knowledge and quality call handling (professionalism).
In keeping your operations as efficient as possible, FGR agents can place orders for your customers on the same software you use, or that is available online via programmed integration with your existing web shopping cart or virtual terminal.
Creating a sustainable future for your organization requires the flexibility to personalize and tailor FGR services to meet the needs of your business. For example, incorporating 24/7 LIVE chat, cross-sell and up-sell programs or providing analysis on customer surveys.
Bottom line, FGR has a solution to your situation and this solution creates a positive experience that increases sales conversions and attracts new customers.